These Terms of Service ("Terms") govern your use of the services provided by Digitally Done Ltd, a company registered in England and Wales (company number [XXXXXXXX]), with registered office at 9 Mossbrook Lane, London EC2A 4QR ("we", "us", "Digitally Done"). By signing up, you agree to be bound by these Terms.
Digitally Done is a marketing services platform. Depending on the plan you purchase, we provide some or all of the following ("Services"):
We do not provide credit, lending, financial advice, or any regulated financial service.
Services are provided on a rolling monthly subscription. Your subscription begins on the date your first payment clears and renews automatically each month unless cancelled.
Prices are listed on our pricing page in GBP (£). UK VAT will be added where applicable once we are VAT-registered. You authorise us, via our payment processor (Stripe Payments UK Ltd / GoCardless Ltd), to charge your card or bank account each month.
30-day money-back guarantee. If you are not satisfied during your first 30 days, contact us at hello@digitallydone.com and we will refund all payments in full, no questions asked. After day 30, refunds are at our discretion.
You may cancel at any time with 7 days' written notice via email or your account portal. We will continue to deliver Services until the end of your current billing cycle, then stop. On cancellation we hand back: your content library, any scheduled-but-unpublished posts, and exported customer lists. We will not retain your account data beyond 90 days after cancellation.
To deliver the Services we need from you:
Some of our Services use large language models and generative AI to draft content, replies, and quotes. Although we monitor outputs and you approve the first month, AI systems occasionally produce inaccurate or unsuitable output. You retain editorial control: you can pause or override any reply, post or message in your dashboard at any time. We are not liable for losses arising from AI-generated content that you have approved or have not corrected within a reasonable timeframe.
You own all content you supply us (logos, photos, brand assets, customer lists). We own the platform, dashboards, internal tooling, and any AI models we develop. Content we produce on your behalf (posts, captions, reels, reports) becomes yours on publication; you grant us a licence to use anonymised aggregated performance data to improve the Services.
We process personal data in accordance with our Privacy Policy and UK GDPR. We are the data controller for our account holders' data; we are a data processor for your customers' data that flows through our systems on your behalf. A separate Data Processing Agreement will be made available on request.
To the maximum extent permitted by law, our total liability to you in any rolling 12-month period is capped at the total fees you paid us in that period. We are not liable for indirect, consequential or loss-of-profit damages. Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud, or any liability that cannot lawfully be excluded.
You may not use the Services to publish content that is unlawful, defamatory, hateful, fraudulent, infringes third-party IP, or violates the policies of the platforms we publish to. We may suspend the Services if we reasonably suspect such use.
We may update these Terms from time to time. Material changes will be notified to you by email at least 14 days before taking effect. Continued use of the Services after that date constitutes acceptance of the updated Terms.
These Terms are governed by the laws of England and Wales. Any dispute will be resolved in the courts of England and Wales.
Questions about these Terms: hello@digitallydone.com · +44 (0) 20 4538 9921